Some of our amazing reviews!

Listen to our Academy Students

5 star rating

A Journey of Growth & Self-Discovery

Mihaela Boitan

The Elite EA 360 course is by far one of the most interesting and useful training courses I have taken over the years. Carefully structured with well-curated...

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The Elite EA 360 course is by far one of the most interesting and useful training courses I have taken over the years. Carefully structured with well-curated resources and thought-provoking workshops, it guides the learner through a journey of self-reflection, self-discovery, and growth. I've gained new in-depth & valuable knowledge in topics essential to any experienced EA such as advanced communication, conflict management, leadership & personal branding. And while these are all undoubtedly invaluable skills, what has been the greatest gain for me is feeling empowered to embrace the uncomfortable, and finding the courage to engage more and to build meaningful relationships. When you follow Lucy's compassionate guidance, you find the courage to delve deep, hold space for all your attributes, and even discover strengths you didn't know you had. Truly knowing yourself makes you a better leader and empowers you to contribute in ways that are purposeful and meaningful. I'd highly recommend this course for any EA who is serious about their professional growth and development: the insights you'll gain will benefit you throughout your entire career!

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5 star rating

Excellent

Claire Haye

Highly recommend this course whether you have been an EA for 10 minutes or 10 years. The reflective elements are really interesting and picked up some great...

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Highly recommend this course whether you have been an EA for 10 minutes or 10 years. The reflective elements are really interesting and picked up some great tools I can apply to benefit not only myself but my Executive the business as a whole.

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5 star rating

A professional "game changer" for elite assistants

Natalie Smith

I would thoroughly recommend C&C Academy's Elite EA 360 as a "game changing" opportunity, for board level EAs and Executive Business Partners. If you're...

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I would thoroughly recommend C&C Academy's Elite EA 360 as a "game changing" opportunity, for board level EAs and Executive Business Partners. If you're ready to enhance your personal awareness and enrich your professional knowhow, this course is for you. The syllabus provides executive level insights and training; reflecting elite assistants’ evolving responsibilities and influence, both on their teams, peers and executives. Each module inspires, challenges and ultimately enriches the student's understanding. Expanding know-how and laying the foundation for ongoing career resilience. As our profession evolves, I found the course to be timely, empowering and hugely enjoyable!

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5 star rating

Elite EA 360

Alison Shaw

This course offers you the opportunity to take a holistic view of your career and performance. You need to commit to making positive personal change to the w...

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This course offers you the opportunity to take a holistic view of your career and performance. You need to commit to making positive personal change to the way you think and behave. I have learnt a great deal about myself by completing this course and I now feel I have the tools to take the next steps towards my goals. I would highly recommend to anyone who wants to progress to that next level.

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star rating

5 star rating

If you choose one course this year - make this it!

Simone White, FEPAA

It has been a while since I have taken the time to invest in professional development in my area of expertise. I have continued to own my development but th...

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It has been a while since I have taken the time to invest in professional development in my area of expertise. I have continued to own my development but this was all about my role as an administrative professional. I am so pleased I invested in this course. This was not a tick box exercise, but one where you really had to look at yourself and reflect. If you want to continue growing, facing your fears, understanding your motivations, knowing your why and your purpose - this is the course for you. Thank you Lucy - this lady has her groove back!

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Watch Intro Video

An introduction to the Elite EA 360 Course (CPD CERTIFIED COURSE)

Do you want to find out more? Watch an introduction, with our C&C Academy found Lucy Chamberlain

Elite EA 360 (CERTIFIED COURSE)

The C&C Academy is here to elevate, empower and upskill assistants globally through our transformational courses. My name is Lucy Chamberlain and over the last 22 years I have coached, trained and interviewed well over 15,000 assistants. I have a deep understanding of what Assistants need in order to deliver their best. We have been listening and we have heard you. We know that C level Assistants are missing the training that is so critically needed in order that they can step up and deliver what is required of them. Our Elite course delivers Assistants the skills and tools needed for leadership of teams, conflict management, advanced communication skills and so much more. Graduates from this course leave with a new level of confidence, the strategies and tools needed to deliver as well as an enhanced sense of self and self-esteem. This course is for you if you want to take a seat at the table and be the strategic business partner your organisation needs.

  • Leadership Philosophies

  • Behaviour Studies of Leaders

  • What is Leadership Style?

  • Styles of Leadership

Advanced Communication

  • The Communication Process

  • Types of Communication

  • Communicating with Impact

  • Communicating Clearly

Organisations and Culture

  • Morgan’s Organisational Metaphors

  • Culture is both Subjective and Objective

  • Culture is Multilevel and Dynamic

  • Individual vs Group Orientation

  • Cross-Cultural Behaviours

Handling Conflict

  • Dealing with Difficult People

  • Conflict and anger

  • Listening skills

  • Negotiation

  • Mediation

  • Crisis mediation

  • Examples of good and poor practice

Understanding the Importance of Motivation

  • Understanding the Importance of Motivation

  • Motivating the Team to Perform

  • Creating an inner cheerleader and dialling down the inner critic

Personal Branding

  • Why personal branding matters

  • The four dimensions of Persona (Physical, Mental, Emotion and Soul)

  • The eight Key Criteria of the Personal Brand (Purpose, Vision, Values, Mission, Positioning, Proposition, Personality, Audience)

Instructor

Lucy Chamberlain

Lucy Chamberlain is a dynamic leader and ICF-accredited confidence coach, known for her engaging style as a multi-award-winning global speaker and trainer. In 2014, she founded C&C Search, aiming to redefine the recruitment experience for clients and candidates through a purpose-driven, all-female business. Later, she launched the C&C Academy, offering CPD-certified qualifications, customised training, and coaching for business support professionals. Beyond the corporate world, C&C Search became a B Corp-certified organisation in 2023, then W Corp-certified the following year. As a UN Women delegate, Lucy is also dedicated to empowering individuals and organisations globally. Get ready to be inspired!

Course curriculum

    1. A message from your instructor - Lucy Chamberlain

      FREE PREVIEW
    2. Introduction to the Elite EA 360 Certified Course

    3. The Four Tendencies Quiz - Please complete this before you start if you havent taken the Exec PA 360 Course

    1. Introduction & Communication Goal Setting

    2. Let's Set a Communication Goal

    3. Understanding The Communication Process

    4. What Sort of Communicator Are You?

      FREE PREVIEW
    5. 360 Communication Reviews

    6. Workbook 1 Introduction

    7. Workbook 2 Introduction

    8. A Deeper Dive Into Assertive Communication

    9. Workbook 3 - Introduction

    10. Assignment - Communication - I am so looking forward to reading your submission!

    11. Additional Resource - 37 things to say & ask in meetings to sound strategic!

    1. Dealing With Difficult People

    2. The Cloak & The Figure Of 8

    3. Workbook 1 - Introduction

    4. Workbook 2 - Introduction

    5. Mastering Mediation

    6. Managing Conflict And Anger

    7. Assignment – Conflict (Required to be passed by a moderator before progressing)

    1. The Four Tendencies Quiz

    2. Harvard Implicit Association Test (IAT)

    3. Strengths!

    4. Your personal profile(Required to be passed by a moderator before progressing)

    1. Introduction - Why personal branding matters

    2. Finding Your Ikigai

    3. Self Accepance As Part Of Personal Branding

    4. Self Acceptance As Part Of Personal Branding (Part 2)

    5. Why Does Personal Branding Matter And Worksheet Intro

    6. Who Is Your Guru

    7. Assignment – Personal Branding (Required to be passed by a moderator before progressing)

    1. Chapter 5 - Leadership Introduction

    2. Leadership skills: where I am at?

    3. Chapter 5 - Strengths Based Leadership

    4. Strengths based leadership

    5. Chapter 5 - What Should A Leader Deliver

    6. Performance reviews for your team - A guide

    7. Assignment - Leadership - I am so looking forward to reading your submission!

About this course

  • £499.00
  • 49 lessons
  • 3 hours of video content

FAQ

Read through our most commonly asked questions:

  • Can this course be completed remotely?

    Yes the course is remote, with optional live webinars and is completed at the tempo set by the student

  • How are the course modules measured – do you have assignments to complete?

    Yes there is an assignment for every chapter, reviewed and passed by the course moderator

  • Are you given guidance notes, manuals and templates as part of the course?

    Yes workbooks, templates and videos

  • Will you have to complete a specific number of hours on each section for example?

    Each chapter takes around 2-3 hours on average to complete but varies from student to student

  • Will it be a classroom environment or VC in a 1:1 environment?

    It is remote learning plus live webinars and contact with the course tutor whenever needed by the student

  • What if I need some support during the course?

    Your course tutor is always on hand whenever needed by the student