Learn to become a chameleon communicator and get the most out of every situation in this afternoon workshop held on Friday 11th June, 2:30pm to 5pm (BST) live. This workshop has been designed to show the importance of proper communication.
"Communication is the most important skill any leader can possess." Richard Branson
Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive. This course will show you how to adapt your communication style as well as your emotional response to difficult people and awkward situations. As a result you will feel more confident and appear more professional.
- The importance of proper communication, setting goals and standards. - The different ways that difficult situations can be handled, then learn the correct way. - How to handle people who are not doing the right thing. - How to manage your emotions and stay in control of the situation. - The assertive use of body language and voice tones. - How to use positive feedback to change people. - How to boost self-confidence and assertiveness.
- The ability to manage your emotions in stressful situations. - The know-how to stay in control. - An understanding of the importance of positive feedback and when to use it most effectively. - An understanding of how to boost the confidence of those around you. - An Academy certificate of attendance. - Unlimited access to the recording and resources as well as a new network.
We can not wait to welcome you on the 11th!
