Emotional Intelligence 360 is a groundbreaking online course designed for professionals who aspire to elevate their success and fulfilment by mastering Emotional Intelligence. 

This course offers a practical, hands-on approach to building the skills you need to thrive in today’s complex professional landscapes!

Emotional Intelligence - Why It Matters

What Emotional Intelligence is

Emotional intelligence is the ability to recognise, understand, and effectively manage your emotions and that of others.

Why It Matters In a Professional Environment

EI or EQ is greatly valued by employers because it demonstrates a growth mindset, self-awareness, enhanced communication skills and a better capability to navigate change and conflict. It shows that you have the highly desired attitude and will be much more readily coachable.

What It Can Do For You

Increased emotional intelligence enables you to thrive in work relationships, understand the needs of stakeholders, demonstrate ease in navigating change, increase your confidence, enhance communication skills and allows you to create a new relationship with challenge and conflict.

In turn, higher performance means more opportunity for progression, pay reviews and the capability to realise your full potential.

In a survey of 500 People Managers, a majority of respondents (57%) said that EI was likely to be found in the highest-performing members of a team. 75% of respondents use EI to determine promotions and salary increases - Lee Hecht Harrison Penna Survey

Course Content

In this course you will study the following 8 core modules

  • The Sailboat Metaphor

    Familiarise yourself with the key aspects of human functioning and their relationship with emotional intelligence via a unique, intuitive framework.

  • Emotions & Emotional Intelligence

    Clearly understand what emotions are and introduce the five building blocks of emotional intelligence.

  • Emotional Awareness

    Explore the connection between attention and emotional intelligence. Understand how to communicate your feelings more effectively.

  • Beliefs About Emotions

    How to step away from unhelpful thinking patterns by exploring the different types of emotional beliefs and their potential consequences.

  • Emotions Are Data

    Discover what your emotions reveal about your needs and values and how well these two powerful drivers of behaviour are being met.

  • Emotion Regulation

    Become equipped with practical, healthy strategies for navigating difficult emotions and managing them effectively.

  • Emotional Expression

    Understand the importance of expressing pleasant and unpleasant emotions and practice methods for voicing them in healthy, beneficial ways.

  • The Emotional Intelligence Plan

    Reflect on your journey before creating an action plan for strengthening and using your EI skills to live your best possible life.

  • Bonus Modules

    You'll also gain access to two additional bonus modules designed by Lucy Chamberlain to compliment the course curriculum!

An Introduction to the Emotional Intelligence 360 course

Want to find out more? Watch this introduction from C&C Academy founder and instructor Lucy Chamberlain

Format

Emotional Intelligence 360 by C&C Academy is formatted to provide the most effective and efficient learning experience possible

  • CPD Certified: We are proud to say that Emotional Intelligence 360 is CPD Certified, meaning you will receive an official CPD certificate on completion of the course. This potentially opens up career advancement opportunities by demonstrating your commitment to ongoing learning within the field.

  • Blended Learning: Each module of the course includes video tutorials, workbooks, assignments and additional resources to ensure integrated and ongoing learning.

  • Supported Learning; your course tutor and moderators will be on hand to answer any questions you may have on the course. You will also gain exclusive access to an online community of your fellow Emotional Intelligence 360 students!

  • Remote Learning; This course is delivered fully remotely, meaning it's available to study at your own pace from wherever you are!

Access everyday E-Skills

Filled with tools you can implement immediately!

Tools Packed

The learning resources included inside this course:

  • 8-Module Emotional Intelligence video course

  • 8-Module Emotional Intelligence Workbook

  • The Sailboat Metaphor Quickstart Guide

  • A private online Community so you can keep the Emotional Intelligence conversation going with your fellow students!

  • Recommended Emotional Intelligence Resources inc. books, articles, videos & downloads to reinforce your learning

  • Certificate on completion

CPD Certified

We are proud to say that Emotional Intelligence 360 is officially CPD Certified. A course being CPD certified signifies that it meets high quality standards for professional development, providing you with the assurance that the content is relevant, up-to-date, and valuable to your career.


“Emotionally intelligent people know how to navigate their feelings like a skilled sailor who steers their boat through calm and stormy seas.” - Peter Salovey

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Course Outcomes

On completion of the course you can expect to achieve the following outcomes

  • 1. Understand Emotional Intelligence and Its Impact on Professional Effectiveness

    Gain a deep understanding of what emotional intelligence (EI) is and why it's a critical skill for managing relationships, navigating complex office dynamics, and enhancing decision-making within high-pressure environments.

  • 2. Increased Self-Awareness and Emotional Insight

    Through tools like the Sailboat Metaphor, you will heighten your awareness of emotions and how these impact behaviour, helping you recognise emotional triggers and patterns in yourself and others, improving your capacity to respond rather than react.

  • 3. Utilise Emotions as Valuable Data for Strategic Action

    Learn to interpret emotions as data that can guide your decision-making, support better problem-solving, and offer deeper insights into workplace dynamics and stakeholder motivations.

  • 4. Challenge and Reframe Beliefs About Emotions

    Identify and explore your personal beliefs about emotions, understanding how these beliefs shape responses in personal and professional situations. Participants will develop the capacity to reframe unhelpful beliefs to foster more constructive outcomes in emotionally charged scenarios.

  • 5. Master Emotion Regulation for Better Stress and Conflict Management

    Develop strategies to regulate emotions effectively, enhancing your ability to remain calm under pressure, manage conflict more effectively, and handle stressful situations with poise and professionalism.

  • 6. Improve Emotional Expression to Enhance Communication

    Learn to communicate emotions clearly and effectively, ensuring that your emotional expressions align with your professional goals, improving influence and fostering better team dynamics.

  • 7. Create a Personalised Emotional Intelligence Development Plan

    By the end of the course, you will have developed a customised EI action plan, enabling you to continue honing your emotional intelligence skills for long-term impact on your professional performance, leadership, and career progression.

  • 8. CPD Certification

    On completion of the course you will receive an official certificate from CPD, providing you with a professional recognition and demonstrating a commitment to ongoing learning within your field.

Course Curriculum

    1. Welcome to Emotional Intelligence 360

    2. Welcome! Your Guide To The Course & Learning Materials

    3. Join the Emotional Intelligence 360 Community!

    1. Introduction to Emotional Intelligence

    2. Assignment: Emotional Intelligence

    3. Bonus Quiz: Strengths Finder

    1. Goals of this Module

    2. Tutorial: The Sailboat Metaphor, Part 1

    3. Tutorial: The Sailboat Metaphor, Part 2

    4. Guide: The Sailboat Metaphor

    5. Assignment: The Sailboat Metaphor

    6. Tool: Energy Check-In

    7. Tool: Daily Gratitude

    1. Goals of this Module

    2. Tutorial: Emotions and Emotional Intelligence

    3. Why Emotions Matter

    4. Experiencing Emotions

    5. E-Skills

    6. Assignment: Emotions and Emotional Data

    7. Tool: The 'Name It' Strategy

    8. Tool: Visualisation For Emotional Preparation

    1. Goals of this Module

    2. Tutorial: Emotional Awareness

    3. Emotional Awareness

    4. Attention

    5. Emotional Clarity

    6. Assignment: Emotional Awareness

    7. Tool: The Self-Empathy Pause

    8. The Drama Triangle

    1. Goals of this Module

    2. Tutorial: Beliefs About Emotions

    3. Beliefs About Emotions

    4. Types Of Beliefs

    5. How Beliefs Form

    6. Assignment: Beliefs About Emotions

    7. Tool: The Perspective-Taking Tool

    8. Tool: Listening With Empathy

About this course

  • 77 lessons
  • Study Hours: Approx 20

Payment Plan

Make a one-off payment for our best price, or pay in 3 monthly installments for greatest flexibility!

Support From Your Employer

We are happy to provide a business justification document to help you secure funding for this course from your employer. To request this document, please contact us and we'll be happy to help!
Contact Us

Course Instructor

Lucy Chamberlain

Lucy Chamberlain is a dynamic leader and ICF-accredited confidence coach, known for her engaging style as a multi-award-winning global speaker and trainer. In 2014, she founded C&C Search, aiming to redefine the recruitment experience for clients and candidates through a purpose-driven, all-female business. Later, she launched the C&C Academy, offering CPD-certified qualifications, customised training, and coaching for business support professionals. Beyond the corporate world, C&C Search became a B Corp-certified organisation in 2023, then W Corp-certified the following year. As a UN Women delegate, Lucy is also dedicated to empowering individuals and organisations globally. Get ready to be inspired!

What Course Students Are Saying

"A great step forward in understanding myself and others better"

- Anna, Office Manager

I recently completed the Emotional Intelligence course offered by C&C Academy, and I highly recommend it. The course structure is excellent: short videos packed with examples, real-life scenarios, and clear summaries at the end of each module make the content easy to digest. I also appreciated how everything was designed to allow me to revisit specific sections or materials whenever needed, which made it a practical tool for continuous learning. This course has been an eye-opener and a great step forward in understanding myself and others better. It’s already making a difference in how I communicate and manage relationships in the workplace. I highly recommend it to anyone looking to enhance their EQ skills!

FAQs

  • Who is the Emotional Intelligence 360 online course for?

    Emotional Intelligence 360 is ideal for anyone who wants to learn more about emotional intelligence, and how they can better apply this to their professional lives.

  • When does the course begin and finish?

    This course is a self-study online course, and you can begin studying as soon as it goes live on January 31st 2025! Alternatively, you can begin the course at a future date that suits you better. You work through the modules at your own pace, from wherever you are. Once purchased you will have lifetime access to the course.

  • What is your Refund Policy?

    If you are unsatisfied with your purchase for any reason, simply contact us within 14 days of your purchase for a refund. Please note that refunds are only available if you have completed less than 25% of the course at the time of your request.

Take the first step toward a future where your emotional intelligence becomes your greatest asset. Empower yourself to lead with authenticity, respond with empathy, and succeed with purpose.

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